Shipping & Returns

DELIVERY POLICY

Rocdeer policy is to ship either the following or the second working day after an order is received. The tracking number will be sent to the customer's email, around TWO days after shipment.

Logistics partners

USPS
UPS
AMZN

Time of delivery

Non-holiday: 5 to 8 days to arrive at destination.
Holiday: 5 to 10 days to arrive at destination.

RETURN POLICY

Only purchases made directly from our online store www.rocdeer.com qualify for our policy.

Exchanges

If an item arrives damaged, defective, or with missing parts, please contact our Customer Service team via Email within 14 days of your delivery date.

Returns & refunds

For any reason you are not satisfied with our products, please do not hesitate to contact us right away. The following situation is included in the warranty:
A: If your order is damaged in transit, you are eligible to file for damaged reimbursement by contacting us via email. To receive a reimbursement, you must provide photographic proof of the damaged item or items. We'll give you a full refund or send you a replacement as your will.
B: If you want to return it for any other reason, you could contact us and return the product to the designated place by us. But you might bear the freight and restocking fee for it, due to the difficulty to transport large-sized product.

There are certain situations where only partial refunds are granted:

Returns of non-defective supplies, non-installed equipment, and parts are charged a 25% restocking fee and must be returned freight prepaid. The returns need to be completed within 21 days since the date of receiving goods. The product must be returned in its original selling packing, in its original quantity, and in resaleable condition. For these items, the customer is responsible for the return freight.
Returns of non-defective installed equipment will not be accepted.
Freight Collect is not accepted and will be refused.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days.If you receive a refund, the cost of 25% restocking fee will be deducted from your refund.

Please send us an email at support@rocdeer.com for instructions on how to mail your product to us. Be sure to include your name, address, and phone number, as well as the order number and a reason for the return. A customer service representative will contact you in order to assist you with the situation

Later or missing refunds